TERMS AND CONDITIONS FIRST: GENERALITIES

This document regulates the terms and conditions under which you have the right to access and use the services of the website www.parquefutangue.com and any information, text, video, or other material communicated on the website.

On this website, you may use, at no cost, the software and mobile applications that allow you to browse, visit, compare, and, if desired, purchase the goods or services displayed here.

We recommend that you carefully read these terms and print or save a copy of them on your local disk drive for your reference.

Terms and Conditions

These Terms and Conditions will apply and are understood to be incorporated into each contract you enter into with Servicios de Turismo Futangue Limitada (hereinafter “Parque Futangue”) through this website.
The use of this website, the application of these Terms and Conditions, the actions you perform, and the contracts you enter into through this website are subject to and governed by the laws of the Republic of Chile, particularly Law 19.496 on the protection of consumer rights and Decree No. 6 of January 21, 2021, from the Ministry of Economy (Regulation of Electronic Commerce).

Therefore, Parque Futangue will strictly apply all benefits, guarantees, and rights recognized in favor of consumers under Law 19.496 and the Regulation of Electronic Commerce. Additionally, Parque Futangue adheres in full to the Code of Good Practices for Electronic Commerce from the Santiago Chamber of Commerce, which is available at the following link: https://www.ecommerceccs.cl/

TERMS AND CONDITIONS SECOND: COMMUNICATIONS

For communication of any inquiries, questions, or complaints regarding the use of this site or contracts made through it, Parque Futangue, 76.423.438-3, designates Mr./Ms. Erick Lara, Manager, as the special representative, available at the email address contacto@futangue.com, and at the Customer Service phone number +569881958542. Both are domiciled for these purposes at Avenida Las Condes 11.400, Office 101, Vitacura, Santiago. Their authority to act on behalf of Servicios de Turismo Futangue Limitada is documented in the public deed dated September 16, 2021, granted at the Notary of Santiago by Mr. Patricio Raby Benavente.

Parque Futangue will contact you via email, phone, or WhatsApp, based on the contact preference you indicate during the contracting process.

Important:

Parque Futangue undertakes that, in case it sends you advertising or promotional information by email or other similar means, it will contain at least the following information:

1. ) Identification of the message, making it recognizable as advertising or promotional communication in the subject line.
2. The existence of the consumer’s or user’s right to request the cessation of such advertising mailings by Parque Futangue and the obligation of Parque Futangue to suspend such mailings.
3. A simple and effective procedure for the consumer to make such a request, including an electronic address for these purposes.
4. Identification of the advertiser with its commercial name.

In the case of teaser advertising, the aforementioned obligations will be fulfilled as long as the agency responsible for the advertising is identified.

Parque Futangue will cease sending advertising or promotional messages via email or other equivalent individual communication media to anyone who has explicitly requested the suspension of such messages.

TERMS AND CONDITIONS THIRD: FREEDOM OF BROWSING AND ACCEPTANCE OF THE TERMS AND CONDITIONS

Merely visiting this site does not impose any obligation on the user unless they explicitly express, through positive actions, their intention to contract with the company to acquire goods or services, as outlined in these terms and conditions.

To accept these Terms and Conditions, the user must click where the Parque Futangue website offers this option in the user interface with the phrase “I have read and accepted” or another equivalent phrase that allows for an unequivocal consent regarding acceptance.

TERMS AND CONDITIONS FOURTH: MODIFICATION AND TERMINATION OF CONDITIONS

These Terms and Conditions may be modified by Parque Futangue when deemed appropriate, by publishing the most updated version on www.parquefutangue.com.

These modifications will be communicated by Parque Futangue to users who have indicated in their account settings that they wish to receive notifications of changes to these Terms and Conditions.

TERMS AND CONDITIONS FIFTH: REGISTRATION

Registration on the site and the use of a password are not mandatory requirements for contracting, but they facilitate personalized, confidential, and secure access to the site.

If you register on the site, the user will have a secret password, which they can use and modify if required. To activate the password, you must complete the registration form available on the site and submit it to Parque Futangue by clicking the corresponding field.

The user and the administrator will be responsible for maintaining the confidentiality of the password within their respective roles.

TERMS AND CONDITIONS SIXTH: HOW TO CONTRACT

To make purchases or hire services on this site, you must follow these steps by clicking on the corresponding field:

1. To start the contracting process, you must confirm that you have read and accepted these Terms and Conditions.
2. Select the product or service you are interested in and add it to your “shopping cart.”
3. Log in to the site or enter your email address and password. If you are not registered and wish to do so, use the “register your password” icon.
4. Select your payment method.
5. 5. Once the order is placed, the following information will appear on the screen before selecting the payment method, which is how it works on most sites:
   • A description of the product or service contracted.
   • Applicable conventional warranties.

   • Price.

   • Payment method.
   • Total value of the transaction.
   • Other order conditions.
   • Reservation confirmation.
   • A reservation code.
6. Send the information to the registered email address.
7. The order will then automatically proceed to an identity verification process, ensuring the security and privacy of the user and the contracting process, as well as the availability, validity, and availability of the selected payment method.
8. Once the above is completed, the contract is perfected, and the charge is made to the selected payment method. A written confirmation of the contract, along with the purchase receipt, including the appropriate invoice or receipt in electronic format, will be sent, and the product will be dispatched according to the delivery method selected.
9. The buyer’s rights will not be affected, nor will any charges be made, without their identity being confirmed.

TERMS AND CONDITIONS SEVENTH: PAYMENT METHODS

Unless otherwise specified for specific cases or offers, the products and services listed on this site can only be paid for using:

1. Bank credit cards: Visa, Mastercard, Diners Club International, or American Express, issued in Chile or abroad, as long as they maintain an active contact for this purpose with Parque Futangue.
2. Debit cards under the Redcompra system, issued in Chile by national banks, which maintain an active contract for such purposes with Parque Futangue.
3. Other electronic payment methods that the company may have contracted (Khipu, Servipag, Paypal, others).

Debit card payments will be made via WebPay, which is an electronic payment system that automatically charges the user’s bank account.

Users declare that they understand that these payment methods or payment portals belong to third-party service providers, independent and not affiliated with Parque Futangue. Therefore, the continuity of their service provision over time, as well as the correct functioning of their online payment tools and buttons, will be the exclusive responsibility of the service providers and in no case of Parque Futangue.

TERMS AND CONDITIONS EIGHTH: RIGHTS AND WARRANTIES

Right of Withdrawal

In the case of the contracting of services, Parque Futangue has the discretion to accept or not accept the right of withdrawal. For each service offered, the applicable policy regarding the right of withdrawal will be clearly communicated in advance.

If the good or service was obtained through credit, it will be rendered void, but any interest charges will be the responsibility of the consumer if granted by a third party.

Parque Futangue is obligated to refund the sums paid, without retention of costs, as soon as possible, and in any case, within 45 days of the communication of withdrawal. For services, the refund will only include sums paid for services that have not been provided by the date of withdrawal.

TERMS AND CONDITIONS NINTH: CANCELLATION/MODIFICATION POLICIES

For guided and self-guided activities: 

• 1. The purchase of tickets or guided tours is non-refundable. A date modification can be requested up until 5:00 PM the day before, by emailing contacto@futangue.com.
• 2. It is the responsibility of visitors to be informed about which trails are open each month, the operating hours of the park according to the season, the last allowed access time for each trail, the accessibility and difficulty of the trails, and their locations. This information is clearly described in the “Horarios” document, available in the “Parque” section of the website, in the description of each self-guided trail, and in the “buy ticket” section. By purchasing the ticket, visitors acknowledge this document and agree that no refund will be provided in case of:
  1. Failing to arrive at the designated time for entry to the trail they intended to do or at the start time of the excursion indicated in the reservation.
  2. Not being able to access a trail because it is not open on the date of entry, as specified in the “Horarios” document.
  3. Not having a 4×4 vehicle to reach the starting point of the self-guided trail.
  4. Not reaching the correct access point where the desired trail is located.
  5. Not showing up on the day the ticket or excursion was purchased for, without having previously modified the reservation.
  6. Unfavorable weather conditions (it is the visitor’s responsibility to check the weather forecast for the date of the visit).

• 3. The park entry is valid for one day and allows access to the open trails during the communicated operating hours, as stated in the “Horarios” document, and only for the park entry purchased.
• 4. The park reserves the right to close access in the event of adverse weather conditions that may pose a danger to visitors, in which case a date modification or a full refund will be offered.
• 5. Minors can only participate in guided excursions if accompanied by their parents or a responsible adult.

For hotel stays:

• Cancellations are allowed without penalty up to 14 days before the arrival date (local check-in time). After that, 100% of the stay will be charged.
• Modifications can be made without penalty up to 14 days before the arrival date (local check-in time). After that, 100% of the stay will be charged. If the new date has a higher rate, the customer must pay the difference. If the new date has a lower rate, the original charge will apply.
• For reservations made less than 14 days before check-in, no cancellations or modifications without penalty are allowed.

In case of force majeure, the following conditions apply for any service contracted with Parque Futangue:

• 20% refund of the total reservation amount.
• If outside the previously mentioned deadlines, the reservation can be modified by presenting a medical certificate that proves the inability to travel. The certificate must be submitted when requesting the modification.

Force majeure includes: war, epidemics, quarantines, natural disasters, strikes, local civil disturbances, border closures, or similar causes beyond the control or responsibility of the hotel, making it impossible to offer the facilities. Parque Futangue will not be responsible and will not offer refunds and/or modifications due to flight cancellations or itinerary changes made by external companies.

*In case of NO SHOW, 100% of the total stay, excursion, or park entry reserved will be charged.

Other conditions for modifying reservations:

• If modifying a date that includes a different rate than the original reservation, any possible price difference must be paid. If the new date has a lower rate, only the date will be modified, not the amount.
• Cancellations of existing reservations to make new reservations with promotions are not accepted.
• A reservation can only be modified once. When modifying, the original reservation policies will still apply to the new date; no refunds or further modifications will be allowed.

TERMS AND CONDITIONS TENTH: ELECTRONIC COMMERCE RESPONSIBILITY

Under no circumstances will Parque Futangue be responsible for:

1. The improper use that Users or visitors of the Site may make of the displayed materials, industrial property rights, and intellectual property rights.
2. Any damage or potential damages that may occur to the Buyers and/or Users due to the operation of the search tools and errors generated by the technical elements of the Site or search engine.
3. Content of pages that Buyers or Users may access with or without authorization from Parque Futangue.
4. Access by minors or legally incapacitated persons, under the applicable legal terms, to the content related to the contractual relationship derived from the Site.
5. Loss, misuse, or unauthorized use of the validation code, whether by the User and/or Buyer or by third parties, after the purchase is made as described in the Terms and Conditions. Furthermore, both parties acknowledge and agree that the computational platform provided by Parque Futangue is not infallible, and therefore, during the term of this Agreement, there may be circumstances beyond Parque Futangue’s control that result in the Site or computational platform being temporarily inoperative.
6. Information regarding Parque Futangue or its services found on websites other than www.parquefutangue.com.

In such cases, Parque Futangue will endeavor to restore the Site and the computing system as quickly as possible, without assuming any liability.

Availability

Parque Futangue does not guarantee the availability and continuity of the operation of the Site, nor that Users can access the promotions and offers available on the Site at any time.

Parque Futangue is not responsible for viruses or other elements in electronic documents stored on Users’ computer systems. Parque Futangue will not be liable for damages resulting from the improper use of the technologies made available to the user, regardless of how these technologies are used improperly. Parque Futangue will not be responsible for damages caused to the Site by the improper and malicious use of Users and/or Buyers. However, in the event of a double payment made by a User or Buyer on the Site, Parque Futangue will refund the overpayment within 10 days following the receipt of the respective written claim from the User or Buyer, accompanied by the original payment receipts for the contracted service.

Throughout the purchase process and communication with payment platforms, Parque Futangue uses digital security certificates (SSL) to encrypt communication. Customers make payments through the WebPay Plus and Paypal platforms, which also use encrypted communication. Parque Futangue does not handle or store its customers’ financial data.

In any case, the liability of Parque Futangue, whether contractual, extracontractual, or legal, with Users, Buyers, or visitors of the Site will not exceed the price actually paid by the Buyer for the product or service, without prejudice to what the Courts of Justice may determine.

TERMS AND CONDITIONS ELEVENTH: DATA SECURITY

Security Measures Implemented by Parque Futangue

Parque Futangue has adopted effective and reliable security systems to protect the integrity and confidentiality of transactions and payments from its consumers and users.

Encrypted communication using SSL technology is employed to ensure that information transmission is secure and private.

Payment procedures comply with PCI DSS standards, ensuring that all transactions are trustworthy and protected. The systems used are hosted in data centers of top-tier international providers, which have high cybersecurity and physical security standards.

We are committed to using information only for authorized purposes and to complying with all applicable regulations.

User Responsibility Regarding Information Registered on the Site:

Parque Futangue will take the necessary and prudent measures to safeguard the security of the data and secret key, such as information encryption systems, security certificates, or others that the company deems appropriate. In the event of changes in the information you have registered on the site or any irregularities in transactions related to your identification or payment method, or simply as a measure to protect your identity, our executives may contact you via phone or email to verify your data and attempt to prevent potential fraud.

If contact cannot be established within 72 hours, for your safety, your purchase order made on our site cannot be confirmed. You will be informed by phone or email that your order is void due to the inability to confirm your identity or the payment method provided. Additionally, the documentation of efforts made to contact you and confirm the transaction will be available at our offices for 30 days, so you can confirm the purchase order. Any inquiries can be made at reservations@futangue.com

However, Users and/or Buyers are solely responsible for the loss, misuse, or unauthorized use of the validation code, whether by themselves or third parties, after making the purchase as stated in the Terms and Conditions.

TERMS AND CONDITIONS Personal Data:

Users and/or buyers guarantee that the information provided for the contract is truthful, complete, accurate, and up to date.

In accordance with Law 19,628, the personal data provided on the website will become part of a database of Parque Futangue and will be used solely for the purposes for which they were provided, specifically for communication between the company and its clients, verifying purchase data, finalizing the dispatch, responding to inquiries, and providing personalized services. The data will not be disclosed to other companies without the express authorization of the owner nor transferred internationally.

Parque Futangue assumes that the data has been provided by its owner or an authorized person and that it is correct and accurate. By accepting these Terms and Conditions, Users and/or Buyers acknowledge that the personal data they provide through online forms on the website www.parquefutangue.com may be used for future offers unrelated to those offered on the site.

Notwithstanding the above, Parque Futangue guarantees users the free exercise of their rights to information, modification, cancellation, and blocking of their personal data as established in Law 19,628. Therefore, buyers may request these rights, and within a maximum of two business days, Parque Futangue must respond and effectively implement this request.

TERMS AND CONDITIONS: Electronic Documents:

The user, as a manual receiver of electronic documents, in accordance with Resolution Exempt N° 11 of February 14, 2003, of the Internal Revenue Service (which established the procedure for authorized taxpayers to issue electronic documents and send them to manual recipients), declares and accepts the following:

By approving these terms and conditions, the user authorizes the company Servicios de Turismo Futangue Limitada, RUT 76.423.438-3, to deliver the corresponding tax document for this transaction solely by electronic means. Similarly, they authorize the publication notice of the tax document to be sent via email.

In accordance with the aforementioned regulation, and if required by the user to support the accounting information, the user assumes the following obligations regarding these tax documents:

1. Print the documents received electronically for each tax period, immediately upon receipt from the issuer.
2. Print the document in the size and format in which it was generated.
3. Use white paper of a minimum size of 21.5 cm x 14 cm (half-letter) and a maximum size of 21.5 cm x 33 cm (letter).
4. Print in a quality that ensures the document’s legibility for a minimum of six years, in accordance with current legislation. This print should be made using laser printing or inkjet printing, unless a different authorization or regulation is specified.

TERMS AND CONDITIONS TWELFTH: SCOPE OF THE CONDITIONS INFORMED ON THE SITE

Parque Futangue will not modify the conditions under which it contracted with consumers on this site. While these prices appear on this site, they will be available to the user, even if they differ from those offered on other sales channels of Parque Futangue, such as physical stores, catalogs, TV, radio, or others.

Any changes in the information published on this site, including those related to merchandise, services, prices, stock, conditions, promotions, and offers, will occur before receiving a purchase order and will only apply to future transactions, without affecting rights acquired by consumers in any case.

Promotions

Promotions offered on the site will not necessarily be the same as those offered through other sales channels. In promotions that involve free or discounted products with the purchase of another, the delivery of the product will be made to the same location to which the purchased product is delivered, unless the buyer requests, when accepting the offer, that the products be sent to different addresses, in which case they must pay for the delivery of both products. Participation in these promotions is only valid with the joint purchase of all the products involved.

TERMS AND CONDITIONS THIRTEENTH: INTELLECTUAL PROPERTY

All content included on this site, such as texts, graphics, logos, button icons, source codes, images, audio clips, digital downloads, and data compilations, are the property of Parque Futangue or its content providers and are protected by Chilean and international intellectual property laws. The graphic materials, logos, page headers, advertising phrases, button icons, written texts, and service names included on this site are trademarks, creations, or commercial images owned by Parque Futangue in Chile and other countries. These trademarks, creations, and commercial images cannot be used in relation to any product or service that may cause confusion among customers or in any way that disparages or discredits Parque Futangue. Other trademarks that are not owned by Parque Futangue and that appear on this site belong to their respective owners.

Intelectual Property

All rights not expressly granted in these Terms and Conditions are reserved by Parque Futangue or its assignees, suppliers, editors, rights holders, or other content providers. No product, image, or sound may be reproduced, duplicated, copied, sold, resold, visited, or exploited for any purpose, in whole or in part, without the prior written consent of Parque Futangue. It is prohibited to frame or use framing techniques to enclose any trademark, logo, or other registered or patented information (including images, text, page layout, or form) of Parque Futangue without our prior written consent. Meta tags or any other “hidden text” using the name or trademarks of Parque Futangue may not be used without written permission. Misuse of this site or its trademarks, licenses, or patents is prohibited. This is without prejudice to exceptions explicitly stated in the law.

Parque Futangue respects the intellectual property of others. If you believe your work has been copied in such a way that it constitutes an infringement of intellectual property rights, contact us at contacto@futangue.com

TERMS AND CONDITIONS FOURTEENTH: RELEASE OF LIABILITY

The visitor to the Park or participant in a guided or self-guided tour declares that they are physically fit and in optimal health conditions to participate in the contracted activity or program or to tour the park in a self-guided manner.

Additionally, they acknowledge and accept that the contracted service may include dangerous activities, including, but not limited to: fishing, swimming, rowing, hiking, climbing, trekking, bird watching, kayaking, rafting, cycling, rappelling, motorcycling, and other similar activities. By participating, they voluntarily and explicitly assume all associated risks and acknowledge that the park is located in a remote area with difficult access, far from medical centers, and subject to adverse weather conditions.

Warnings

The park explicitly warns of the dangers of walking, running, or cycling on the trails, especially on wooden bridges, docks, and walkways due to high humidity, rain, snowfalls, fallen trees, and the general effects of weather and nature on the wooden structures exposed to the elements in the mountain, which are impossible to maintain in a condition that guarantees the safety of visitors. The park administration urges visitors to walk with extreme caution on the wooden bridges and walkways to avoid accidents.

Participants in guided and self-guided activities are not insured by the company. Participants are required to ensure they have sufficient health and accident insurance (including sports coverage).

By purchasing the service or paying for entry, the participant or customer explicitly releases Parque Futangue, its owners, managers, administrators, staff, employees, and representatives from any liability for damages they may experience, either to themselves or their property, as a result of participating in one or more activities, whether guided or self-guided, arising from an act of God, force majeure, actions of a third party, another participant, nature, or personal neglect, whether grave, light, or minimal.

Notwithstanding the above, the participant expressly waives any claim they may have for such matters against the aforementioned parties and releases them from any responsibility not attributable to them by proven gross negligence.

In any case, and where legally applicable, any indemnification will be limited to actual damages, excluding any claim for lost profits, moral damages, or indirect damages.

The customer or participant expressly consents that any doubt, difficulty, or dispute of any nature, lawsuit or claim, action, demand, etc., will be resolved by Chilean laws, and the jurisdiction for such matters will belong to the courts of the jurisdictional territory of the Court of Appeals of Santiago.

The acceptance of the terms and conditions outlined in this document also includes minors accompanying the visitor or participant.

At the park entrance, signing the liability waiver document will be mandatory to gain entry.

FIFTEENTH: PARK REGULATIONS

The park administration cannot be held responsible for any accidents resulting from natural phenomena or from negligence, lack of preparation, or reckless behavior by visitors. We have established a set of rules that you must follow when visiting for the care of the park and your safety:

• It is prohibited to litter on the trails or in the forest. People who have picnics must take their waste out of the park without leaving any trace. Littering is considered a serious violation of the park regulations and results in a permanent ban on future entry.
• Camping inside the park is strictly prohibited, except for guided groups with authorization from the administration.
• The entry of camping equipment such as tents, sleeping bags, pots, and stoves is not allowed.
• Making fires on the trails, near them, or anywhere outdoors is prohibited.
• Smoking is prohibited inside the park.
• The consumption of drugs and the entry of alcohol is prohibited.
• Washing anything in the lagoons or streams is prohibited.
• Do not alter, move, or damage the park’s infrastructure.
• Fishing is prohibited or the entry of fishing equipment without authorization from the administration.
• The entry of kayaks, canoes, hard or plastic boats, stand-up paddleboards, or any other type of watercraft is prohibited. All types of water toys are also banned.
• The entry of non-park motorcycles on the trails is prohibited.
• Pets are not allowed in the park due to the potential effects on wildlife.
• The entry of non-park horses onto the trails is prohibited.
• Cutting trees, flowers, ferns, or collecting any plant or animal samples from the park is prohibited. Nature must not be disturbed.
• Do not touch reptiles, amphibians, or insects.
• Do not feed the animals encountered on the trail or leave food outdoors, as native wildlife can become accustomed to this food and lose their wild nature.
• Weapons are prohibited.
• Hunting animals is prohibited.
• The entry of drones without authorization from the administration is prohibited.
• Park rangers are present to enforce the park regulations and are required to report any violations.
• Parque Futangue reserves the right to permanently ban entry to those who deliberately violate the park regulations, without prejudice to legal actions that may be taken against violators and other punishments or fines imposed by administrative authorities, such as SAG or CONAF.

Trails

• Take special care with minors, especially around docks, viewpoints, bridges, wooden walkways, and cliffs.
• Always stay on the trail to avoid accidents and minimize the impact on fragile ecosystems.
• Try to walk at a safe distance from ravines and cliffs.
• Walk with caution on bridges, walkways, docks, stairs, and viewpoints, as these may be slippery or have loose boards due to constant rainfall of over 4000 mm per year.
• Avoid leaning on or sitting on the railings of viewpoints or bridges. Only a maximum of two people at a time are allowed to cross suspension bridges.
• Make sure to wear appropriate clothing and footwear for the weather conditions. Remember to use sturdy trekking shoes with good traction.
• When walking on the trails, do so in groups of at least two people. Avoid separating from your group, always carry water, and have a headlamp, even if it’s just for a short day hike.
• When hiking in a group, each member should carry hydration and food in case some get separated. Set meeting points (at the vehicle, at the trailhead, etc.).
• Medical issues can be exacerbated by the physical exertion of hiking. Each person should know their limits and pay attention to how they respond during the hike.
• If accumulated snow prevents you from clearly recognizing the trail, do not proceed.
• If you encounter a wild boar or a cougar, maintain your distance and do not approach. These animals avoid people but may attack if they feel threatened.
• Prioritize using the park’s bathroom facilities.
• Address any questions at the park’s information center or with the park rangers before beginning your hike, and register your plans for the day.

Cyclists

• Cyclists are required to always wear a helmet and proceed with caution to avoid accidents. Descents should be slow, giving priority to pedestrians on the trails.
• Avoid cycling if the trail is too soft or muddy.
• Carry a repair kit.
• Cyclists assume full civil responsibility if an accident occurs with a walker or another cyclist on a mixed-use trail. Cyclists must take extra precautions to avoid colliding with other visitors by riding very slowly and even dismounting if there are many people on the route.

Weather

• Weather conditions can be adverse and unpredictable in the high parts of the mountain range. Snowstorms and low temperatures are common from June to October.
• Check the weather forecast for Riñinahue before visiting the park.
• The Puelche or Puigua wind (strong winds from the east) significantly increases the likelihood of tree falls on the trails and the risk of fires. This phenomenon may lead to the temporary closure of the park
• Avoid mountain summits during bad weather or electrical storms.

Fishermen

• The fishing season begins every year on the second Friday of November and ends on the first Sunday of May the following year.
• A valid fishing license must be carried. It can be obtained at http://pescarecreativa.sernapesca.cl/
• Fishing is allowed only with artificial flies and barbless hooks. • Catch and release all specimens.
• Each boat may carry up to two fishermen.
• Cada bote puede llevar hasta 2 pescadores.
• Visitors should always use life jackets when on watercraft.
• Fishermen must take everything they bring with them: leftovers, trash, containers, papers, personal belongings, etc.

Tree Falls

• Parque Futangue spans 13,500 hectares and is covered by 95% native forest.
• Every hectare of forest loses eight cubic meters of organic material annually, whether in the form of leaves, branches, or entire trees. These trees fall for various reasons: soil conditions, insects, diseases, wind, snow, fire, human activity, etc.
• Although the park team strives to control and remove potentially dangerous trees, it is impossible to identify all trees in time. We emphasize that safety cannot be guaranteed.

Mudslides and Landslides

• These phenomena are not frequent on the trails but have occurred in the past following extremely intense rains, surpassing 100 mm in a single day. Mudslides are an unpredictable risk in the mountain areas. Stay alert to the surroundings.

Vehicles

• Driving within Parque Futangue is entirely the responsibility of visitors, who must not exceed 30 km/h.
• It is recommended to use vehicles suited for dirt roads, off-road, and high enough to avoid scraping the ground.
• The roads are narrow, so utmost caution is required to avoid accidents with vehicles coming in the opposite direction.
• Do not leave valuables inside the vehicle. The administration is not responsible for loss or theft.
• If you see cyclists or people walking on the road, stop the car and wait for them to pass.
• Avoid parking in the middle of the road when stopping at a viewpoint.
• Only 4×4 vehicles are allowed on access roads to Pitreño (Cerro Mayo), Río Futangue, and Cerro Polloihue.
• The administration is not responsible for scratches, dents, or any other damage to the vehicle from collisions, road conditions, tree branches, ditches, rocks, or third-party actions.

Lakes and Rivers

• The park’s lagoons do not have lifeguards and are far from medical assistance centers. Swimming is at your own risk.
• Wearing life jackets is mandatory when kayaking or using any other watercraft. We suggest bringing life jackets for children.
• Water sports or swimming in the lagoons is only allowed in the summer.

Swimming in any river in the park is strictly prohibited.

SIXTEENTH: APPLICABLE LEGISLATION AND JURISDICTION

Any disputes arising from these Terms or from the services of Parque Futangue, whether in the form of a claim or litigation, will take place exclusively in Santiago, Chile. By accepting these terms, you agree to this legislation, jurisdiction, and the court’s location and waive any objection regarding the inconvenience of the forum. Additionally, Parque Futangue acknowledges adherence to the Code of Good Practices for Electronic Commerce from the Santiago Chamber of Commerce, available at https://www.ecommerceccs.cl/